Dispatcher —
Evening Shift (SFO)
About Neonline Logistics
Neonline Logistics is one of the fastest-growing final-mile and time-critical freight companies in the United States. We operate across major markets, delivering on-demand solutions for clients who cannot afford to miss a window. Our culture is built on accountability, direct communication, and genuine investment in the people who grow with us.
Position Summary
The Evening Shift Dispatcher at San Francisco Bay Area is a critical operations role responsible for keeping Neonline's SFO station running at full performance during the evening shift (anytime between 2:00 PM – 2:00 AM). You are the nerve center of the evening operation — coordinating drivers in real time, communicating directly with clients, optimizing routes on the fly, and resolving escalations before they become incidents.
This role requires someone with proven dispatch experience in final-mile or logistics operations — someone who stays calm under pressure, communicates clearly in both English and Spanish, and takes full ownership of their shift.
Key Responsibilities
- Monitor and coordinate all active drivers during the evening shift — ensuring on-time pickups and deliveries across all vehicle classes
- Assign and reassign routes in real time based on driver availability, traffic conditions, and client priorities
- Serve as the first point of contact for drivers experiencing delays, breakdowns, or route issues — resolving problems quickly and decisively
- Track driver locations and shift status throughout the evening using dispatch and TMS platforms
- Communicate shift updates, protocol changes, and performance expectations to drivers clearly and professionally
- Serve as the operational point of contact for clients during evening hours — providing proactive status updates and managing expectations
- Handle time-sensitive client inquiries and escalations with professionalism and urgency
- Document all client communications, exceptions, and resolutions accurately for morning handoff to the Branch Manager
- Maintain client satisfaction standards on every shift — the client experience does not pause at 5:00 PM
- Actively monitor and optimize active routes throughout the shift to improve efficiency and on-time performance
- Identify routing inefficiencies, traffic disruptions, or capacity issues and implement real-time adjustments
- Leverage dispatch software and TMS tools to maximize driver utilization across the SFO market
- Collaborate with the Branch Manager on recurring routing challenges and propose process improvements
- Maintain accurate, real-time records of all dispatch activity, driver statuses, exceptions, and client communications throughout the shift
- Complete a thorough end-of-shift handoff report for the Branch Manager covering all open items, escalations, and notable events
- Ensure full compliance with company SOPs, safety protocols, and regulatory requirements during all evening operations
- Escalate critical issues to the Branch Manager promptly — with full context and a recommended course of action
Qualifications & Experience
- Minimum 2 years of dispatch experience in a final-mile, freight, or logistics environment — this is non-negotiable
- Demonstrated knowledge of final-mile logistics operations including routing, driver management, and time-critical delivery standards
- Bilingual — fluent in both English and Spanish (written and spoken); required for effective driver and client communication
- Proficiency with TMS, dispatch software, or route optimization platforms
- Strong communication skills — able to manage multiple conversations simultaneously under pressure without losing accuracy or composure
- Availability to work evening shift (anytime between 2:00 PM – 2:00 AM) including weekends consistently
- Proven ability to make fast, sound decisions in a high-pressure, time-sensitive environment
- Highly organized with strong attention to detail — nothing falls through the cracks on your shift
- Tech-savvy with the ability to learn new platforms quickly; comfortable using AI-assisted dispatch tools
- Team player who communicates proactively and transparently with drivers, clients, and leadership
- Self-motivated and accountable — you own your shift from start to finish
- Calm, solutions-oriented approach when managing multiple simultaneous escalations
Preferred Qualifications
- Experience dispatching across multiple vehicle classes including Box Trucks, Reefer Vans, and Tractor Trailers
- Prior experience in airport-adjacent or time-critical medical/freight logistics operations
- Familiarity with TSA compliance requirements and airport cargo protocols
- Experience working evening or overnight shifts in a high-volume logistics environment