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Branch Manager —
Open Position · Management
Branch Manager —
Northern West Coast
San Francisco Bay Area (SFO)
Full-Time · On-Site
SFO — Bay Area
DOE + Commission + Annual Bonus
Start: June 1, 2026
Location
San Francisco Bay Area
Reports To
Director of Operations
Start Date
June 1, 2026
Employment
Full-Time / On-Site
Fleet Managed
Car · Van · Truck · Box Truck · Tractor Trailer · Reefer Van · Reefer Truck
Compensation
DOE + New Account Commission + Annual Bonus
The Company
About Neonline Logistics
Neonline Logistics is a rapidly growing final-mile and time-critical freight company operating across major U.S. markets. We specialize in on-demand, airport-rooted delivery solutions for clients who cannot afford to miss a window — from temperature-sensitive medical freight to high-priority commercial cargo.
We are building a team of operators who think like owners, move fast, and hold themselves to a higher standard. Our culture is built on accountability, direct communication, and genuine investment in the people who grow with us.
The Role
Position Summary
The Branch Manager – Northern West Coast is a senior operational leadership role responsible for the full performance of Neonline's SFO station. This individual owns driver growth, fleet coordination, client relationship management, regulatory compliance, and station P&L. They are the face of Neonline Logistics in the Bay Area market.
This role is designed for a proven logistics operator with deep roots in time-critical, airport-based freight — someone who understands the urgency of every pickup, the non-negotiability of compliance, and the value of strong client relationships built over years in the field.
What You'll Do
Key Responsibilities
Station Leadership & Operations
- Own and manage all daily operations at the SFO station, ensuring service standards, compliance, and performance targets are met consistently
- Work directly with the Director of Operations and CEO during the first 90 days to absorb company vision, co-develop SOPs, and establish the foundation for sustainable station growth
- Build, train, and develop a high-performing team — leading by example in a fast-paced, 24/7 logistics environment
- Conduct monthly all-hands driver meetings to review performance metrics, protocols, and company updates
- Deliver structured team training on a weekly or monthly basis based on operational requirements
Driver Recruitment & Workforce Growth
- Manage and retain a fleet of drivers across all vehicle classes: Car, Van, Truck, Box Truck, Tractor Trailer, Reefer Van, and Reefer Truck
- Develop driver retention programs and maintain engagement through consistent communication, performance recognition, and professional development
- Monitor individual driver performance and implement corrective action or coaching plans as needed
Client Relationship Management & Business Development
- Serve as the primary operational point of contact for all SFO-based clients — building trust, resolving service issues, and maintaining long-term partnerships
- Represent Neonline Logistics on client calls and meetings, providing ground-level operational expertise and credibility
- Identify and develop new business opportunities within the Northern West Coast market
- Earn commission on net new client accounts brought in directly — with full company support in the sales process
- Work cross-functionally with the sales team to ensure seamless client onboarding and ongoing satisfaction
Compliance, Safety & Quality Standards
- Ensure full compliance with all TSA regulations, DOT requirements, and airport authority protocols at all times — zero tolerance for gaps
- Oversee the proper handling, documentation, and chain-of-custody for temperature-sensitive freight, including dry ice and cold-chain shipments
- Maintain up-to-date knowledge of federal, state, and local transportation regulations affecting final-mile and airport cargo operations
- Ensure all drivers and station personnel meet badging, credentialing, and security clearance requirements
- Conduct regular audits of operational procedures to identify compliance risks and implement corrective measures proactively
Performance Management & Reporting
- Own the SFO station P&L — managing costs, maximizing revenue, and delivering consistent quarter-over-quarter growth
- Track, analyze, and report on all key performance indicators on a regular cadence to the Director of Operations
- Utilize technology platforms and AI-driven tools to optimize route efficiency, dispatch operations, and workforce scheduling
- Contribute to company-wide strategic planning discussions and represent SFO's needs and opportunities at the leadership level
What We're Looking For
Qualifications & Experience
Required
- 5+ years of progressive experience in time-critical medical or freight logistics operations, with at least 2 years in a leadership or management capacity
- Demonstrated experience in airport ground operations with a thorough, working knowledge of TSA regulations, DOT compliance, and airport credentialing requirements
- Proven background in on-demand final-mile delivery operations at scale — managing multi-vehicle-class fleets in a high-accountability environment
- Hands-on experience with temperature-sensitive freight handling, including dry ice protocols and cold-chain compliance
- Track record of building and growing a driver workforce — recruitment, onboarding, training, and retention
- Direct client relationship management experience at the operational level — not just internal-facing
- Strong professional network within the time-critical freight and airport logistics ecosystem
Skills & Attributes
- Tech-savvy with hands-on experience using TMS, dispatch, or route optimization platforms; genuine interest in AI-driven operational tools
- Exceptional communicator — equally effective with drivers on the floor, clients in a boardroom, and leadership in a strategy session
- Highly organized with the ability to manage multiple high-priority situations simultaneously without losing attention to detail
- Entrepreneurial mindset — able to build systems, processes, and culture from the ground up in a scaling startup environment
- Flexible availability — understands that time-critical logistics does not follow a fixed schedule
- Valid driver's license with a clean driving record
- Ability to obtain and maintain airport security badge and all required clearances for SFO operations
- Willingness to travel for industry conferences, client meetings, and company-wide leadership events as required
Nice To Have
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent professional experience
- Experience managing Reefer and temperature-controlled vehicle fleets in a regulated logistics environment
- Familiarity with IATA cargo regulations and air freight documentation standards
- Prior P&L ownership at a branch, station, or terminal level
- Bilingual a plus — Spanish strongly preferred given regional driver workforce demographics
Compensation & Benefits
What You Earn
Base Salary
DOE
Dependent on experience — competitive with market rate
Bonus
Annual
Performance-based bonus tied to station KPIs
Commission
Earned
On net new accounts you bring in directly
Retirement
4%
401(k) employer match
15 PTO Days Per Year
Direct CEO & Leadership Access
Real Decision-Making Authority
Family Culture & Accountability
Ground-Floor Growth Opportunity
Equal Opportunity Employer
Neonline Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.